111 taka Privacy Policy

01 Introduction and Scope

111 taka ("we", "our", "platform") places the highest priority on user privacy. This Privacy Policy ("Policy") describes what information we collect when you use 111 taka's website, mobile application, and related services, how we use that information, and how we protect your rights.

This Policy applies alongside 111 taka's Terms and Conditions. By using the platform, you are considered to have accepted the terms of this Policy. If you do not agree with these terms, please refrain from using our services.

02 What Information We Collect

111 taka collects your information from various sources. This information is gathered to provide you with a secure, personalised, and considered service.

2.1 Information Provided at Registration

When you open an account with 111 taka, you are required to provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Username and password
• National ID card or passport number (where identity verification is required)
• Current address

2.2 Transaction Information

Information we store during deposits and withdrawals:

• Payment method details (bKash, Nagad, Rocket, Upay or bank transfer)
• Transaction amount, date, and time
• Transaction reference number
• Account balance change history

2.3 Automatically Collected Information

When you use the platform, the following information is recorded automatically:

• IP address and device type
• Browser type and version
• Pages visited and session duration
• Information obtained through cookies and similar tracking technologies
• Gaming activity logs (bet amounts, game history)

03 Purpose of Information Use

111 taka uses the collected information for the following purposes. Each purpose is directly related to providing you with a better service:

• Account management: To handle registration, verify login, and ensure account security.
• Identity verification: To prevent fraudulent activity and verify age (to confirm 21+).
• Financial transaction processing: To securely process deposits and withdrawals.
• Customer support: To resolve your queries and complaints promptly.
• Bonus and promotion management: To provide welcome bonuses, weekly offers, and VIP benefits.
• Technical improvement: To enhance platform performance and user experience.
• Legal compliance: To comply with applicable laws and regulations.

111 taka never sells your information to third parties. See the section below regarding information sharing.

04 Information Sharing and Disclosure

111 taka may share your information with the following parties in specific circumstances and subject to strict conditions:

4.1 Service Providers

We engage trusted third-party providers for payment processing, technology infrastructure, and gaming software operations. These providers may only use the information for limited purposes and are bound by confidentiality agreements.

4.2 Legal Requirements

We may be required to disclose your information to authorities in order to comply with court orders, government directives, or applicable legal requirements.

4.3 Fraud Prevention

Necessary information may be exchanged with relevant organisations to protect platform security and to detect money laundering or fraudulent activity.

05 Data Security Measures

111 taka has implemented industry-standard technical and organisational measures to protect your information. The key elements of our security framework are:

• SSL Encryption: Every connection to the platform is encrypted using TLS/SSL technology, preventing third parties from reading data during transmission.
• Password hashing: Your password is never stored in plain form — advanced hashing algorithms are used.
• Restricted access: Only authorised staff can access your information, and only to the extent necessary.
• Regular audits: Routine system checks are conducted to identify security vulnerabilities.
• Firewall and intrusion detection systems: Multiple layers of protection are in place at the server level to prevent unauthorised access.

However, no method on the internet is 100% secure. Please keep your password confidential and contact us immediately if you notice any suspicious activity.

06 Cookies and Tracking Technologies

111 taka uses cookies and similar technologies. Cookies are small text files stored in your browser that help ensure the platform functions correctly.

6.1 Types of Cookies We Use

• Essential cookies: For maintaining login sessions, security verification, and basic platform functionality.
• Analytical cookies: To understand which pages are used most and how users navigate the platform.
• Preference cookies: To remember your language preference and settings.

6.2 Cookie Control

Cookies can be disabled from your browser settings. However, disabling essential cookies may cause some platform functions to not work properly.

07 Data Retention Period

111 taka retains your information for as long as necessary. The retention period depends on the type of information and legal requirements:

• Account information: For as long as the account is active and for a minimum of five years after the account is closed.
• Transaction records: As required by financial law, which is generally five to seven years.
• Technical logs: For a maximum of twelve months, after which they are deleted automatically.
• Customer support conversations: For a maximum of two years from the date the issue was resolved.

Information may be retained for a longer period if required to meet legal obligations.

08 Your Rights

As a user of 111 taka, you have the following rights over your own information:

8.1 Right to Access

You may request a copy of the information we hold about you. This request can be submitted through our support team.

8.2 Right to Correction

If there are any errors in the information we hold about you, you may request a correction. This can be done through account settings or via the support team.

8.3 Right to Request Deletion

In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Objection to Processing

You may opt out of marketing communications at any time and object to certain types of information processing.

To learn about responsible gaming and how to manage your gaming habits, read our Responsible Gaming Guide.

09 Protection of Minors

111 taka's services are only for individuals aged 21 and above. Opening an account for anyone under the age of 21 is strictly prohibited.

We do not knowingly collect any information from minors. If a user is found to be under the age of 21, their account will be closed immediately and the collected information will be deleted.

To learn more about our age verification process, visit the About 111 taka page.

10 Third-Party Links and Services

111 taka's platform may include services from third-party payment gateways and gaming software providers. These third parties have their own privacy policies, for which 111 taka is not responsible.

Payment service providers such as bKash, Nagad, Rocket, and Upay handle transaction information according to their own privacy policies. We only send them the information necessary to complete a transaction.

11 Policy Changes

111 taka may update this Privacy Policy from time to time. In the case of significant changes, we will notify you by email or through the platform.

Continued use of the platform after changes to the Policy will be taken as your agreement to the updated Policy. We therefore recommend that you visit this page regularly.

To read the full terms of our service alongside this Policy, visit the Terms and Conditions page.

12 Contact Us

If you have any questions, objections, or information-related requests regarding this Privacy Policy, please contact us. Our support team provides service in both Bengali and English, seven days a week, twenty-four hours a day.

You can also visit our Frequently Asked Questions (FAQ) section for answers to common queries.